The HBR Channel

Want to develop a great customer service model? Try managing your customers the way you'd manage employees: Teach them how they should behave.

Nathan Furr, professor of entrepreneurship at BYU's Marriott School of Management, explains why innovation requires a new set of management practices.

Major changes in the business arena call for small, flexible teams that can help your organization innovate. Learn some practical ways to assemble such teams and empower them to generate fresh ideas and put them into action.

You’ve got a great idea for how to make the world a better place. But your idea won’t help anyone unless you get people to notice it, embrace it, and put it into action. Here’s how.

It's sooner than you think.

A two-minute guide to one of the most important types of data analysis.

Not all failures are bad. Three types of failures can offer valuable lessons.

The key to producing the results that matter most to your organization? An engaged workforce.

Business innovation is risky, but essential for growth. To manage the risks, establish a disciplined process for innovating in your organization—by following these simple but potent steps.

Women are quicker to adjust their self-image.

The less we know about the world, the less we want to interact with it.

How to excite your employees to deliver exceptional performance? Give them the four things that all followers want: a sense of community, your own authenticity, your appreciation, and stimulation.

Whenever you walk into a room in a business situation, others form an impression of your expertise. But if you can tell others something they don’t already know, you demonstrate your expertise and define the perception they walk away with.

They're not the same thing.

Robin Ely, professor at Harvard Business School, argues that leadership involves a fundamental identity shift and explains why this shift is particularly challenging for women.

Here's how to do it.

Heidi Grant Halvorson, author of "No One Understands You and What to Do About It," explains why we're often misunderstood and how to fix that.

Anjali Sastry and Kara Penn, authors of "Fail Better," offer a three-step approach for harnessing failure.

Organizations waste too much time - see how Bain helps them manage it like money in this 10-minute video slide deck.

Based on a survey of 250 B2B salespeople.

They all have pros and cons.

Next time you're deciding about a big investment, NPV can help you make a more informed decision.

Five ways to manage your company like a software business.

Has your company acquired a successful business that sells a product that’s totally different from your existing offerings? If so, use insights about the new product to improve your existing offerings or develop new ones.

Your job as a manager isn’t to be the smartest person in the room. It’s to help the smartest people in your organization exert maximum positive impact on the business. Three practices can help you do that.

Gianpiero Petriglieri, associate professor at INSEAD, discusses the challenges leaders face when trying to build trust and explains how to overcome them.

How to develop your career? Build a foundation of expertise. Identify the meaning your work has for yourself and others. And have the courage to communicate that meaning to others.

Defining a strategy? First decide where to play—the geographies, products, and customers you’ll do business with. Then decide how you’ll win there—by beating rivals on key dimensions like speed, customer satisfaction, or product quality.

Prices speak volumes about your organization to customers—and can erode or build their loyalty. Here’s how to set prices in ways that tell customers you see them as people, not wallets.

Remembering names is critical for forging business connections. These five steps can help.

The relationship between the two is not a continuum.

If your employees are underperforming, it could be a result of your own low expectations. Learn how to reverse the vicious circle in this video slide deck.

Businesses that are good corporate citizens also tend to succeed financially.

The best-performing teams have a culture of candor—people feel comfortable asking questions, giving honest feedback, and acknowledging problems. These three tips can help you foster a candid culture in your team.

Work-life balance and flexibility rank highly.

Michael Wheeler, professor at Harvard Business School, explains why you need to start with a plan and then think on your feet.

Some of the best ideas can come from unexpected internal sources.

Don’t rely on caffeine.

Will you be doing business with, reporting to, or managing someone from another culture? If so, find out how that culture differs from yours. Then adapt your behavior to those differences—but in ways that feel authentic to you.

Don't be afraid to make it fun.

To reach your potential at work, you need to know what kinds of activities you’re most passionate about, honestly assess your strengths and weaknesses, and understand how your past successes and failures may be holding you back now.

The best defense against these traps is awareness.

Make the competition irrelevant.

Sydney Finkelstein, professor at Dartmouth's Tuck School of Business, outlines the characteristics of exceptional leaders.

An organization’s culture powerfully shapes how people behave and how they do their work. Culture can therefore be more important than strategy for sharpening your organization’s competitive edge.